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Proudly Providing Adtran® VoIP Business Phone System Solutions to these Texas Cities: Arlington, Dallas, Ft Worth, Lubbock, Plano, Waco, Beaumont, Houston, Sugar Land, Austin, Round Rock, North Austin, San Antonio, Corpus Christi, & Laredo
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home • about bcs • adtran • adtran software • allworx • allworx software • arlington • austin • avaya • beaumont • central texas • cabling-voice/data • call accounting • call anaylist software • consulting • contact bcs • corpus christi • dallas • documentation • east texas • faq • fax • fort worth • houston • laredo • Logix • lubbock • messager mp3 • move-add-change • music on hold • Nortel • north texas • nec phones • nec intramail demo • nec software • networking • on-hold plus 6000 • Panasonic • North Austin • phones-voip systems • plano • pri • privacy notice • products • promos • request service • round rock • routers • scenarios • Skype • south texas • san antonio • services • sip trunking • software • sugar land • support • t1 • testimonials • testing • toshiba • voice mail • voice over ip • vosky • why • west texas • waco • web services • what's new • xorcom
Case Studies: Scenarios
Scenario 1 - Simple 4 phones configuration with no phone system.
This scenario is good for a small office that does not need music on hold, paging system, and multiple voicemail boxes. With this scenario, you can connect a few phones together without a need for a phone system.
Pros - It's Cheaper.
Cons - Cannot add music on hold, paging horn, multiple voicemail boxes, conference calls, or auto attendant. You probably will have an extra power adapter on each station to provide power to the phones, which will just more cord to the already overwhelming office desk. The phones also require backup batter. Without the backup battery, if you loose power at all, the chances are pretty high that you will need to reprogram the phones (extension number, time, date, names, speed.
This scenario is good for a small office that does not need music on hold, paging system, and multiple voicemail boxes. With this scenario, you can connect a few phones together without a need for a phone system.
Pros - It's Cheaper.
Cons - Cannot add music on hold, paging horn, multiple voicemail boxes, conference calls, or auto attendant. You probably will have an extra power adapter on each station to provide power to the phones, which will just more cord to the already overwhelming office desk. The phones also require backup batter. Without the backup battery, if you loose power at all, the chances are pretty high that you will need to reprogram the phones (extension number, time, date, names, speed.
Scenario 2 - Simple phone system with 6 analog phone lines.
This scenario is great for a small office that want to have the basic phone system features such as intercom, transfer, conference calls, music on hold, paging system, and voicemail. Depending on where it is configured as a hybrid solutions or voice over ip out of the box, this case scenario allow for low cost up front with ability to grow with more lines and more telephones.
Pros - This design is much more scalable and flexible. You have full functionality of a big business phone system in smaller packages. This system will support analog phone lines, T1/PRI, and or sip trunks. With VOIP out of the box, you can add remote phones to allow employee to work from home or you can easily expand another second office in another city.
Cons - It cost just a bit more than simple telephone you purchase at any office stores
This scenario is great for a small office that want to have the basic phone system features such as intercom, transfer, conference calls, music on hold, paging system, and voicemail. Depending on where it is configured as a hybrid solutions or voice over ip out of the box, this case scenario allow for low cost up front with ability to grow with more lines and more telephones.
Pros - This design is much more scalable and flexible. You have full functionality of a big business phone system in smaller packages. This system will support analog phone lines, T1/PRI, and or sip trunks. With VOIP out of the box, you can add remote phones to allow employee to work from home or you can easily expand another second office in another city.
Cons - It cost just a bit more than simple telephone you purchase at any office stores
Scenario 3 – Phone System in Austin with remote office in another country.
Pros – One phone system to maintain and purchase which lower the cost of investment. Centralize communication between the two offices. Due to difference in Time Zone, Austin can answer phone calls for the remote office during their off hours and El Salvador can answer phone calls for Austin during their Austin non-business hours. You can now have an International phone number terminated in the U.S. or vise versa. Sip Trunks and PRI also eliminate problems such as low volume on conference calls. You can now post any number outbound you wish to send out as your outbound caller id. It can be pretty bad with analog phone line. You pick up line 4 and call some one on their cell phone. They try to call you back and get a busy, because it was line 4 (the last line of the hunt group). This can also be fixed by setting up your hunt group as circular hunt on the phone company side. With fully IP phone system, it’s much easier to integrate with the computer system. Everyone computer can have a GUI (Graphical User Interface) which allow for easier call handling. You can see everyone in the company status, whether they are on do not disturb, away, at a meeting, on vacation, on lunch break, etc. You can transfer a phone call to another user desk phone or cell phone via drag and drop. It’s just that simple.
Cons – Remote office is reliant on the internet connection or point to point T1 connection for their voice. This office is on the mercy of the Internet. With a pure IP system, it must be properly implemented. As your phone system does rely on your network. We must make sure there cannot be minor problems just as IP conflict, viruses on network, etc. There are simple things that we can do to avoid problems, such as QoS on not only the WAN, but also on the LAN.
Pros – One phone system to maintain and purchase which lower the cost of investment. Centralize communication between the two offices. Due to difference in Time Zone, Austin can answer phone calls for the remote office during their off hours and El Salvador can answer phone calls for Austin during their Austin non-business hours. You can now have an International phone number terminated in the U.S. or vise versa. Sip Trunks and PRI also eliminate problems such as low volume on conference calls. You can now post any number outbound you wish to send out as your outbound caller id. It can be pretty bad with analog phone line. You pick up line 4 and call some one on their cell phone. They try to call you back and get a busy, because it was line 4 (the last line of the hunt group). This can also be fixed by setting up your hunt group as circular hunt on the phone company side. With fully IP phone system, it’s much easier to integrate with the computer system. Everyone computer can have a GUI (Graphical User Interface) which allow for easier call handling. You can see everyone in the company status, whether they are on do not disturb, away, at a meeting, on vacation, on lunch break, etc. You can transfer a phone call to another user desk phone or cell phone via drag and drop. It’s just that simple.
Cons – Remote office is reliant on the internet connection or point to point T1 connection for their voice. This office is on the mercy of the Internet. With a pure IP system, it must be properly implemented. As your phone system does rely on your network. We must make sure there cannot be minor problems just as IP conflict, viruses on network, etc. There are simple things that we can do to avoid problems, such as QoS on not only the WAN, but also on the LAN.
Scenario 3 – Phone System in Austin with remote office in another country.
Pros – One phone system to maintain and purchase which lower the cost of investment. Centralize communication between the two offices. Due to difference in Time Zone, Austin can answer phone calls for the remote office during their off hours and El Salvador can answer phone calls for Austin during their Austin non-business hours. You can now have an International phone number terminated in the U.S. or vise versa. Sip Trunks and PRI also eliminate problems such as low volume on conference calls. You can now post any number outbound you wish to send out as your outbound caller id. It can be pretty bad with analog phone line. You pick up line 4 and call some one on their cell phone. They try to call you back and get a busy, because it was line 4 (the last line of the hunt group). This can also be fixed by setting up your hunt group as circular hunt on the phone company side. With fully IP phone system, it’s much easier to integrate with the computer system. Everyone computer can have a GUI (Graphical User Interface) which allow for easier call handling. You can see everyone in the company status, whether they are on do not disturb, away, at a meeting, on vacation, on lunch break, etc. You can transfer a phone call to another user desk phone or cell phone via drag and drop. It’s just that simple.
Cons – Remote office is reliant on the internet connection or point to point T1 connection for their voice. This office is on the mercy of the Internet. With a pure IP system, it must be properly implemented. As your phone system does rely on your network. We must make sure there cannot be minor problems just as IP conflict, viruses on network, etc. There are simple things that we can do to avoid problems, such as QoS on not only the WAN, but also on the LAN.
Pros – One phone system to maintain and purchase which lower the cost of investment. Centralize communication between the two offices. Due to difference in Time Zone, Austin can answer phone calls for the remote office during their off hours and El Salvador can answer phone calls for Austin during their Austin non-business hours. You can now have an International phone number terminated in the U.S. or vise versa. Sip Trunks and PRI also eliminate problems such as low volume on conference calls. You can now post any number outbound you wish to send out as your outbound caller id. It can be pretty bad with analog phone line. You pick up line 4 and call some one on their cell phone. They try to call you back and get a busy, because it was line 4 (the last line of the hunt group). This can also be fixed by setting up your hunt group as circular hunt on the phone company side. With fully IP phone system, it’s much easier to integrate with the computer system. Everyone computer can have a GUI (Graphical User Interface) which allow for easier call handling. You can see everyone in the company status, whether they are on do not disturb, away, at a meeting, on vacation, on lunch break, etc. You can transfer a phone call to another user desk phone or cell phone via drag and drop. It’s just that simple.
Cons – Remote office is reliant on the internet connection or point to point T1 connection for their voice. This office is on the mercy of the Internet. With a pure IP system, it must be properly implemented. As your phone system does rely on your network. We must make sure there cannot be minor problems just as IP conflict, viruses on network, etc. There are simple things that we can do to avoid problems, such as QoS on not only the WAN, but also on the LAN.
Scenario 5 – Two phone system in Austin and San Antonio, tie together with VOIP, with remote user in Dallas and Houston.
Pros – With two phone system, it’s very easier to transition to disaster recovery mode. Whether you lose one office to a major disaster such has Hurricane, Tornado, or simply loose electricity for a long period of time, you can easier reroute all calls and phones to the other phone system. With sip trunks, your monthly recurring phone bills will most likely be lower.
Cons - Multiple phone system means more cost on hardware. There are limitations on true centralized communications. Remote users are on the mercy of the internet.
Pros – With two phone system, it’s very easier to transition to disaster recovery mode. Whether you lose one office to a major disaster such has Hurricane, Tornado, or simply loose electricity for a long period of time, you can easier reroute all calls and phones to the other phone system. With sip trunks, your monthly recurring phone bills will most likely be lower.
Cons - Multiple phone system means more cost on hardware. There are limitations on true centralized communications. Remote users are on the mercy of the internet.
Scenario 6 – Headquarter in Austin, Texas with remote office without phone system in San Antonio, Dallas, and Houston.
Pros – One phone system to maintain which means less cost. This is a true centralized communication solution. All 4 offices will be connected as if they were 1 office. One person to answer the phones for all the office which will save you money on labor!
Cons – If you loose the main office to disaster, every office goes down unless you have a backup system in another office for backup.
Pros – One phone system to maintain which means less cost. This is a true centralized communication solution. All 4 offices will be connected as if they were 1 office. One person to answer the phones for all the office which will save you money on labor!
Cons – If you loose the main office to disaster, every office goes down unless you have a backup system in another office for backup.
Scenario 7 – One phone system with remote user in Dallas and Austin.
Pros – With flexibility to allow employee to work from home, it’s much easier to get hard to find talent to work for you because you are not limited to geographical area. You can broaden your search instead of looking for special talents in only in Austin. You can now search for special unique talents throughout the Texas, or better yet, throughout the United States. You can save a little space at the office which saves you money. Employees save time and money on commute which can save you money as well.
Cons – Everyone knows the honest system don’t work that great!
Pros – With flexibility to allow employee to work from home, it’s much easier to get hard to find talent to work for you because you are not limited to geographical area. You can broaden your search instead of looking for special talents in only in Austin. You can now search for special unique talents throughout the Texas, or better yet, throughout the United States. You can save a little space at the office which saves you money. Employees save time and money on commute which can save you money as well.
Cons – Everyone knows the honest system don’t work that great!
Xorcom harnesses the power of Asterisk Open Source IP-PBX to design and produce leading-edge modular and scalable VoIP to PSTN hardware telephony solutions for commercial installations of all sizes.
The Xorcom XR1000 IP-PBX with PSTN ports supports up to 5 concurrent calls, up to 16 analog ports.
The Xorcom XR2000 IP-PBX supports up to 60 concurrent calls, up to 160 PSTN ports.
The robust Xorcom XR3000 IP-PBX supports up to 300 concurrent calls, up to 640 PSTN ports.
More Info ...
Scenario 8 – Main phone system in Austin with remote user in Dallas, Houston, and San Antonio using follow me feature.
Pros – This is true centralized communication. User in any office can answer the phones for anyone. With follow me feature, remote user can answer the phones as if they were at the office and even have the options to transfer the phone calls back to the office.
Cons – Remote user are on the mercy of cell phones as far as poor connection and drops calls are concern.
Pros – This is true centralized communication. User in any office can answer the phones for anyone. With follow me feature, remote user can answer the phones as if they were at the office and even have the options to transfer the phone calls back to the office.
Cons – Remote user are on the mercy of cell phones as far as poor connection and drops calls are concern.
Problems – The first problem this company is experiencing is the phone service and lines are being handled by 2 different vendors, resulting in poor communication and integration between the 2 separate companies. The voicemail is only at one end and provided by 1 of the vendors. This causes voicemails to be left in the wrong mailbox and calls to “fall between the cracks”. The integration voicemail service is limited and poor. They are also experiencing poor quality and frequent “cracking” noises in the background of calls. The company is in the process of expanding and hiring people to work remotely from their homes in other cities, but have no way to keep them connected to the phone system ran from a corporate office. They have used softphones in the past, but found this to be difficult and cumbersome as compared to hardphones. Their main concerns are missing calls or having them routed incorrectly due to the current system and various voicemail issues. The secondary concerns are incorporating remote users, sound quality and appropriate training on how to use the new phone system.
Scenario Solutions – The main phone system is located in San Antonio with 1 remote user in Austin and 1 remote user in Houston. They need to be connected and have designated lines and voicemail accounts, while giving full access to the remote users in other cities. Therefore, this scenario calls for a VoIP solution to give equal access to all users. This system will also allow for proper routing and voicemail accounts to avoid missed calls and lost voicemail messages. The sound quality will also greatly improve thanks to QOS that will be provided. By merging their 2 separate vendors and system into one unified system, they can expect better integration and results. Hardphones will replace the softphones, and training will be provided for all users at the time of installation.
Pros – It allows flexibility for remote users to work from home and also allows the company to expand beyond San Antonio. All users can be tied in to the same phone system despite their different geographical locations. By switching to this type of VoIP set up, phone use is seamless and easy which allows uniformity between office numbers, lines and locations. A user in the corporate office can answer the phone and transfer to a remote user, or customers can dial a direct line for an employee. Voicemail is assigned to specific users and their numbers so there is no confusion, roll over or messages left in the wrong person’s mailbox.
Cons –Remote users are dependent upon their home internet connection, as the phones rely on internet to function. Voicemail and other components must be set up properly from the beginning and users must be trained (due to the fact that this system may be more elaborate and in-depth than previous systems they have used)
Scenario Solutions – The main phone system is located in San Antonio with 1 remote user in Austin and 1 remote user in Houston. They need to be connected and have designated lines and voicemail accounts, while giving full access to the remote users in other cities. Therefore, this scenario calls for a VoIP solution to give equal access to all users. This system will also allow for proper routing and voicemail accounts to avoid missed calls and lost voicemail messages. The sound quality will also greatly improve thanks to QOS that will be provided. By merging their 2 separate vendors and system into one unified system, they can expect better integration and results. Hardphones will replace the softphones, and training will be provided for all users at the time of installation.
Pros – It allows flexibility for remote users to work from home and also allows the company to expand beyond San Antonio. All users can be tied in to the same phone system despite their different geographical locations. By switching to this type of VoIP set up, phone use is seamless and easy which allows uniformity between office numbers, lines and locations. A user in the corporate office can answer the phone and transfer to a remote user, or customers can dial a direct line for an employee. Voicemail is assigned to specific users and their numbers so there is no confusion, roll over or messages left in the wrong person’s mailbox.
Cons –Remote users are dependent upon their home internet connection, as the phones rely on internet to function. Voicemail and other components must be set up properly from the beginning and users must be trained (due to the fact that this system may be more elaborate and in-depth than previous systems they have used)