Business Communications Solutions

Allworx TAPI 2.0 Driver

The Allworx TAPI TSP (Telephony Service Provider) Driver transforms your Windows-based PC into a communications powerhouse. The Allworx TAPI TSP Driver allows for the following enhancements on 3rd party applications that support these specific features.

Key Features

• Support for Multiple Calls: applications that allow for simultaneous multiple calls are supported
• Outbound Calling: including placing outbound calls and dialing additional digits on active calls (e.g. at an auto attendant or entering a PIN code)
• Inbound Calling: including answering or receiving prompts and caller information on inbound calls
• Support for Caller ID: including automatic display of contact information
• Transfer Call: support for both blind and attended transfers
• Park Call: support for parking and retrieving parked calls
• Hold and Un-Hold Call: easily place an active call on hold or un-hold, depending on application
• Available as an option with no license fee once the Allworx Call Assistant License Key has been purchased

Allworx VPN

A virtual private network (VPN) allows users at designated remote locations to access the office intranet over a secure connection at a lower cost than leased lines or other alternatives. The Allworx VPN can extend the reach of your secure infrastructure in these ways:

For staff members on travel: For example, when an employee is traveling and needs access to files stored on the company intranet, with Allworx VPN and a laptop, the employee can access the company files with no loss in company security.

For home office access: with Allworx VPN installed on their home computer, an employee can work at home, at his or her convenience, with full, secure access to the company intranet and files.

Key Features

• VPN (Virtual Private Network) — PPTP (Point-to-Point Tunneling Protocol) security
• PPTP-based VPN for up to 16 simultaneous users
• One VPN license comes standard for the system administrator
• Access Allworx remotely via VPN and get full functionality (email, directory, etc)
• Sold as an option
  • One time license fee
  • Unlimited number of users

Allworx Advanced Multi-Site

Unrivaled in scope and simplicity, this exciting capability takes the inherent advantages of a distributed environment and embeds a completely seamless call processing experience. With Advanced Multi-Site there is true unification across all sites. For the user who has offices at more than one site, you can now use your phones no differently than if the offices were at the same site.

Key Features

• Global call routes include handsets at other sites
• Global directory across all sites
• Monitor handsets from other sites via BLF
• Additional Auto Attendant flexibility
• Unified voicemail system across all sites
• Real-time monitoring with automatic fail over
• Sold as an option
  • One time license fee for Primary site and each Branch site
  • Unlimited number of users
  • Server software 7.1 is required

Allworx Automatic Call Distribution

Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.

Automatic Call Distribution supports up to 10 queues with 16 calls per queue and 32 calls across all queues at any time (when using an Allworx 24x) or 10 queues with 8 calls per queue and 16 calls across all queues at any time (when using an Allworx 6x).

Key Features

• Visual indicators show the status of the queue line through variations in the color and blinking of Programmable Function Keys
• Record custom greetings for each queue
• Each queue can be assigned a descriptive name to appear whenever drop down menus are available or on your phone display when the phone is ringing
• Programmable Function Keys can be set so that specific keys light up to represent specific call queues
• Each phone can be set to respond to queue conditions differently, including different ring cadences, ringing after a user-specified number of callers enter the queue or after callers have exceeded a user-specified time period
• Calls can be directed to managers or co-workers if the wait time becomes too long, or too many calls are in queue at any given time
• Track detailed statistics on the performance of individual agents as well as on each call queue within the system
• Sold as an option
  • One time license fee
  • Unlimited number of users
  • Server software 7.1 is required

Allworx Mobile Link

Bring Allworx Management functionality to your PDA with Allworx Mobile Link. Mobile Link gives you the ability to manage your day-to-day Allworx calling activities with an easy to use interface that allows you to change your presence settings, update your conference calls, and effortlessly listen to, record, or move your messages.

Allworx - Available Now at the Apple Application Store!

• Modify conference calls
• Check/send voice mails
• View/modify presence settings
• Sold as an option
  • One time license fee
  • Unlimited number of users
  • Server software 7.1 is required

Allworx Dual Language Support

Your business doesn't stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.

Key Features

• Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two of the three offered languages
• The system can be configured based on employees’ preferred languages
• Two voice prompts can be chosen from the following options:
  English, Castilian Spanish, and French Canadian
• Sold as an option
  • One time license fee
  • Unlimited number of users

Allworx Conference Center

When you’re not able to be there in person, the Allworx Conference Center software allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners.

Take control of your communications with a fully featured conference center that allows real-time scheduling and managing of conference calls with both internal and remote participants directly from your desktop.

Enjoy a fully featured professional conferencing system with comprehensive administrative and user controlled security, scheduling and moderation on a centralized easy-to-use web portal.

Key Features

• Full administrative view of users and conferences
• Set up conference calls 24/7
• Secure conferencing option — ID and Password protection
• Centralized scheduling and moderation of calls
• Easy-to-use graphical user interface
• Seamless integration with Allworx systems and phones
• Quick and easy installation
• Ability to create reoccurring conference calls
• Sold as an option
  • One time license fee

Allworx Call Assistant

Finally…a cost-effective answering position and personal call management tool designed specifically for small and medium businesses. Allworx Call Assistant is a PC-based answering position and personal call management tool that brings the power of enterprise features directly to small businesses.

• Centralized call management
• Easy-to-use graphical user interface
• Status for every line and handset on system
• “Drag-and-drop” capability for transferring calls
• Record user’s calls and save as a WAV file
• Easy access to standard call functions
• Seamless integration with any Allworx phone
• Quick and easy installation
• Support for both VoIP and traditional Central Office (CO) phone lines
• TAPI support (bundled with Call Assistant)
• Sold as an option
  • One time license fee
  • Unlimited number of users
• NEW Release 2.3 — Favorites Tab
  • Similar to the Directory Tab
  • Ability to choose which extensions to display
  • Ability to add external numbers