call recording & Accounting by sip print
- Overview
- Why Record
- System Compatibles
- Products
Product Overview
As today’s telephony systems move rapidly to embrace the cost savings and flexibility of VoIP, SIP has emerged as the de facto standard signaling protocol for communications and presence information. Until now, small and medium sized organizations have lacked access to affordable system-level SIP call recording capabilities despite their growing need to record phone conversations.Available solutions have been limited to exorbitantly expensive and complex enterprise solutions or simple PC-based handset recording software and software logger patches.
Many legacy solutions are priced at $500-$1,000 per user - more than the cost of an entire IP-PBX system for many SMBs
SIP Print is an affordable appliance that offers pure system-level SIP voice recording for SMB and larger organizations with a need to record from 15 to 200 seats per location. Because it supports SIP at the communications system level, SIP Print’s patent-pending platform can also record advanced functions like voicemail or “follow-me” calls forwarded to mobile phones or off-premise phone numbers. As a member of the SIP Forum, SIP Print is involved in the latest developments regarding SIP and related technologies, ensuring that their appliances are SIP-compliant on a global scale.
“Until today, small and medium sized firms were shut out of the market for SIP call recording solutions by prices that seem excessive for even the largest companies. Now, SIP Print is delivering truly superior, full-featured, SIP-compliant recording appliances to these companies at a price that is a fraction of the cost of available options. There is simply no question that the market is ready for a solution like SIP Print.”
– Walter Maclay, CEO of Vital Communications
Why Record Your Calls?
In today’s global economy with ever-increasing pressure to compete and improve performance while maintaining compliance with stringent laws and regulations, call recording just makes sense. While large enterprises could generally afford the technologies to meet these needs, smaller organizations were shut out of the market. Now, SIP Print offers every business a world-class yet affordable solution to meet and overcome these challenges:Regulatory Compliance
Businesses of all types face growing regulatory requirements. Today, many businesses are simply required to record phone calls for an undisputable record of transactions. Others find that implementing a call recording solution offers the most effective and affordable way to demonstrate a pattern of compliance.Enhance Customer Satisfaction
It's easier to keep existing customers than to find new ones. That's why so many companies use SIP Print to coach call center employees and other front line employees with recorded examples of high-quality customer interactions.Using SIP Print to increase customer satisfaction drives operational efficiencies, reduces costs and reduces employee attrition. SIP Print empowers managers to:
- Evaluate and improve the effectiveness of customer service policies
- Ensure employees provide the promised level of customer service
- Create the positive customer interactions that are at the heart of a successful business
Limit Legal Liability
Recorded telephone activity provides a degree of legal protection to both the company and the consumer. SIP Print helps companies limit liability by documenting verbal requests and authorizations, verifying contractual compliance and arbitrating disputes.In regulated industries, SIP Print play a key role in many companies' ability to verify compliance with: the Gramm-Leach-Bliley Act, the Health Information Portability and Accountability Act (HIPAA), the Sarbanes-Oxley Act, and other regulations that require comprehensive information security planning by affected companies.
Improve Employee Productivity
SIP Print's call monitoring and recording software solution has proven effective in evaluating and improving employee productivity. Reviewing recorded calls with employees provides managers with a powerful training tool and a concrete, objective measure of employee performance. SIP Print allows managers to coach customer service agents with real-life examples of high-quality customer interactions to ensure that employees are operating at peak productivity.Increase Security
The majority of security threats are created by employees intentionally or unintentionally distributing confidential information. Workplace monitoring and recording encourages employees to be more aware of what they are saying and doing, and helps prevent unauthorized verbal or electronic dissemination of confidential information. SIP Print helps prevent abuse by encouraging employees to rise to a new level of vigilance. In the event of a security violation, SIP Print provides an undisputable record of activity to help identify the source of the problem and prevent recurrence.Compatible Phone Systems
SIP Print appliances deliver advanced voice recording appliances for many of today’s leading VoIP phone systems. And because our innovative appliance-based solutions are SIP-compliant, SIP Print systems provide full functionality for pure SIP systems as well as systems utilizing SIP trunks or a SIP interface on hybrid phone systems. Phone systems based on the MGCP protocol are also compatible. Our advanced architecture captures SIP and RTP traffic via Analog CO lines, T1, PRI & SIP trunking.
While SIP Print models are compatible with virtually any SIP-based communications system, we offer appliance models custom-tailored to the specific capabilities and features of many of today’s leading VoIP phone systems, including:
Call Recording Systems
Your organization may be small, but your VoIP telephone system
delivers cost savings and productivity advantages for your users.Now you are looking to add a call recording option to either address legal requirements or increase operational effectiveness.
But what you find are expensive choices that require complex integration, or simple PC-based handset recording software and software logger patches. Until now...
SIP Print call recording is just like your phone system: easy to install, easy to operate and easy to afford.
Express Edition
Express Edition
One SIP Print system records all specified user calls - internally and externally - without requiring any IP PBX or handset integration. It can record one handset 24x7 for 6 months. 10 minutes of installation and 20 minutes of configuration and you are ready to go.CALL RECORDING / PLAYBACK FEATURES
- Call recording in standard .WAV format
- Call playback on standard media players
- Windows Media Player
- Adobe Media Player
- Apple Quick Time
- Search by User Name
- Search by Area Code and Prefix
- Extension and Name lookup
- Caller ID
- Fast Forward and Rewind
- Time and Date stamping
- Email-ready call file formats
- Multiple manager access
- Remote access & remote administration
- Archive and audit trail
- Column sort (on the fly)
- Web-based GUI ??(supported on Internet Explorer, Firefox & Safari)
CALL CAPTURE FEATURES
- Trunk-side analog CO, T1/PRI & SIP trunking
- Extension-to-extension
- Follow-me calls
- User- and extension-specific
- SIP registration
- SIP & RTP traffic capture
SOFTWARE LICENSING
- Number of seats supported: up to 15
- Concurrent calls: 7
- Administrators: 1
- Sub-Administrators: unlimited
- Users: unlimited
IP PBX COMPATIBILITY
- SIP: ADTRAN, Allworx, Grandstream, ??SIPfoundry, Zultys, etc.
- VoIP: Avaya, Mitel, NEC, Nortel, ShoreTel, etc.
- Codec: G.711
Small Business Edition
Small Business Edition
One SIP Print system records all specified user calls - internally and externally - without requiring any IP PBX or handset integration. It can record one handset 24x7 for 10 years. 10 minutes of installation and 20 minutes of configuration and you are ready to go.
CALL RECORDING / PLAYBACK FEATURES
- Call recording in standard .WAV format
- Call playback on standard media players
- Windows Media Player
- Adobe Media Player
- Apple Quick Time
- Search by User Name
- Search by Area Code and Prefix
- Extension and Name lookup
- Caller ID
- Fast Forward and Rewind
- Time and Date stamping
- Email-ready call file formats
- Multiple manager access
- Remote access & remote administration
- Archive and audit trail
- Column sort (on the fly)
- Web-based GUI ??(supported on Internet Explorer, Firefox & Safari)
CALL CAPTURE FEATURES
- Trunk-side analog CO, T1/PRI & SIP trunking
- Extension-to-extension
- Follow-me calls
- User- and extension-specific
- SIP registration
- SIP & RTP traffic capture
SOFTWARE LICENSING
- Number of seats supported: up to 70
- Administrators: 1
- Sub-Administrators: unlimited
- Users: unlimited
IP PBX COMPATIBILITY
- SIP: ADTRAN, Allworx, Grandstream, ??SIP foundry, Zultys, etc.
- VoIP: Avaya, Mitel, NEC, Nortel, ShoreTel, etc.
- Codec: G.711
Enterprise Edition
Enterprise Edition
One SIP Print system records all specified user calls - internally and externally - without requiring any IP PBX or handset integration. It can record one handset 24x7 for 20 years. 10 minutes of installation and 20 minutes of configuration and you are ready to go.CALL RECORDING / PLAYBACK FEATURES
- Call recording in standard .WAV format
- Call playback on standard media players
- Windows Media Player
- Adobe Media Player
- Apple Quick Time
- Search by User Name
- Search by Area Code and Prefix
- Extension and Name lookup
- Caller ID
- Fast Forward and Rewind
- Time and Date stamping
- Email-ready call file formats
- Multiple manager access
- Remote access & remote administration
- Archive and audit trail
- Column sort (on the fly)
- Web-based GUI (supported on Internet Explorer, Firefox & Safari)
CALL CAPTURE FEATURES
- Trunk-side analog CO, T1/PRI & SIP trunking
- Extension-to-extension
- Follow-me calls
- User- and extension-specific
- SIP registration
- SIP & RTP traffic capture
SOFTWARE LICENSING
APPLIANCE HARDWARE
- Core 2 Quad series processor
- Hot-swappable hard disk drives ??(2TB total - 1.5TB - RAID 5)
- Dual 10/100/1000 Ethernet ports
- 1U rack-mountable chassis w/ mounting rails
- Dimensions: 17.2”W x 1.7” H x 25.6”D
- Gross weight: 40 lbs
- UID button
- System reset button
- LEDs: power, HDD activity, network activity, ??system overheat
- 110V-250V auto-adjusting power supply
- Operating temp: 10??o - 35o C (50o - 95o F)
- Storage temp: -20??o - 70o C (-4o - 158o F)
- Relative humidity: up to 90%, non-condensing
- Dual hot-swappable power supplies
- FCC Class B, UL listed, CUL listed, TUV certified, EN 60950 / IEC 60950-Compliant, CCC certified
- One SIP Print system records all specified user calls - internally and externally - without requiring any IP PBX or handset integration. It can record one handset 24x7 for 20 years. 10 minutes of installation and 20 minutes of configuration and you are ready to go.
Call Accounting
Call Accounting
A SIP Print Call Accounting system captures data that benefits every department - Finance, HR, Customer Service, Sales & Marketing. Track all calls - 911, after-hours, international - with complete detail. The turn-key appliance makes your VoIP system a better business tool.DETAILED REPORTING w/DRILL-DOWN
SORTING, FILTERING & GRAPHICS
SECURITY & COMPLIANCE ANALYTICS
IP PBX COMPATIBILITY
- ADTRAN
- Allworx
- NEC
- Aastra
- Altigen
- Avaya
- Cisco
- 3Com
- Grandstream
- Fonality
- Mitel
- Nortel
- ShoreTel
- SIP foundry
- Vertical
- Zultys & others
APPLIANCE HARDWARE
- Intel Atom series processor
- Dual 10/100/1000 Ethernet ports
- 1U rack-mountable chassis w/ mounting rails
- Dimensions: 17.2”W x 1.7” H x 9.8”D
- 110V-250V auto-adjusting power supply
- Operating temp: 10??o - 35o C (50o - 95o F)
- Storage temp: -40??o - 70o C (-40o - 158o F)
- Relative humidity: up to 90%, non-condensing
- FCC Class B, UL listed, VCCI, CE certified
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Enterprise |  |
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Small Business | |
Call Accounting |
Unlike many competitors' systems, Allworx gives you the luxury of choice in telephone technology.
What do you want from a phone…the ability to make calls over the Internet or a standard phone line? Flexible performance as a PBX or Key system unit? Portability between home, office and remote sites? Whatever you need, there is an Allworx phone to fit your need and budget. 
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