Business Phone System in Austin


Business Communication Solutions offers sales, services, and installation of business phone systems in Austin. We carry different brands and types of phone systems so that we can help you choose the one that best fits your needs.

Modern VOIP Business Phone
Business Phone System Installation

Business Phone System Installation Services Austin

We offer business phone system installation services in Austin. We can install digital, analog, VoIP, hybrid, on-premise, and cloud-based phone systems. We customize the system to your requirement.

Business Phone System Troubleshooting Services Austin

We offer business phone system troubleshooting services in Austin. We can help you troubleshoot digital, analog, VoIP, hybrid, on-premise, and cloud-based phone systems, even if you didn’t purchase the system from us. In the last few years, since VoIP has become more popular, many companies have gone out of business, leaving their customers hanging.

Troubleshooting Problem & Solutions
Telephone Move services

Business Phone System Moving Services Austin

We offer business phone system moving services in Austin. We can help you move your digital, analog, VoIP, hybrid, on-premise, and cloud-based phone systems, even if you didn’t buy from us. Depending on your phone system, it can be complicated, especially with time line. We want to help you coordinate with your internet and phone services provider. We have been in business for 20 years. We see that far too many companies have downtime due to the move. Even if you have VoIP, you still need to ensure that your network is setup for VoIP.

Business Phone System Add and Change Services Austin

Do you already have a phone system in place? Do you need to make some program changes? Do you just need to add 1 phone? Would you like some help figuring out a specific problem? Do you just need to update the directory and email address? Could you give us a call? Let us help you. There is no job too small for us.

Change Ahead

Telephone Booth Red Lego

Picture on the left is a red Lego telephone booth. My daughter wanted to learn more about the history of telephones, so I worked with her on this Lego build to keep her engaged. I remember keeping quarters in the ash tray of my car so I can make phone call when we get a page (beeper). This was how we responding to emergency calls back in the late 1990’s and early 2000’s.

Need help choosing a Business Phone System?
Need Help choosing best business phone system for your business?
On-Premise or Cloud-Based?
Digital, Analog, VoIP, or Hybrid?
Analog, Digital (T1/PRI) or SIP?
Which brand?
Which carrier?
What features?

We offer you choices for business telephones: VoIP, Digital, Hybrid, Analog, On-Premise, and Cloud-based.
You decide which system is the best fit for your business.

How excited would you be to be able to make the RIGHT choices that make sense for your business?

3 Steps Process to help you choose which system is for you.

1. Discovery Steps

We can meet online, on the phone, or in person. During these meetings, we learn about each other’s businesses. Lists of example topics:

  • What are the features that you must have?
  • Where do you see your business one, two, five, or even ten years from now?

2. We give you options

Depending on the problems, solutions, budget, bandwidth, questions, and answers on the discovery steps, we will help you weigh your options. We will then give you some options that fit your requirements.

3. Decision

You decide based on what you discover, your options, and what you think is the best for your business. In the end, it’s your decision. You can even opt to keep what you currently have and stay with your current provider, either way, the choice is yours.

Do you want to go to the cloud or stay on-premise business phone systems?
How do you decide to go on cloud or premise?

We get this question often, even today, in 2024, when VoIP business phone systems are so popular. Has Cloud-based VoIP taken over the majority of the business? Yes, but on-premises-based systems still play a critical role in helping certain companies. In most cases, especially for very small businesses, a cloud-based system is the way to go, except when your business is primarily local, where every employee needs to be on-site to be productive. We have seen this, especially in manufacturing, warehouse, or service businesses where customers always come to them. We have also seen this in more significant call centers and hotels with many analog lines; the cost of going cloud was too much. We saw this in business, where email and data availability are more important than phones. So, it’s more cost-effective for them to stay on-premises. If you are in the market for business phone systems and would like to weigh both options, give us a call. We want to help you decide what makes more business sense.

On-Premise Cloud Based

On-Premise Business Phone Systems

On-Premise Business Phone Vs Cloud-Based Phone System

Cloud-Based Business Phone Systems

Pros of On-Premise

  • Does not goes down when network goes down.
  • You don’t have to worry about QoS (Quality of Service) of the internet.
  • If your system is already paid for, it may still have many years of life left. I’ve seen digital systems run for many years with minimum maintenance.
  • Adding a phone handset or extension doesn’t add to your monthly recurring phone bill. I don’t know about you, but I don’t like monthly expenses; they can get pricey. However, monthly payments can be okay if they help solve ongoing problems and make your business more efficient.
  • Doesn’t need reliable internet. When we say reliable, it’s more than just internet up. You need internet that is consistent, has low latency, and has upload speed. Most internet services in Austin, such as Spectrum or ATT that are not fiber struggle with low latency and upload speed. If you want to use VoIP, you may have to use the most expensive fiber internet.

Pros of Cloud-Based VOIP

  • Does not require on-site hardware and software to maintain.
  • Cloud systems most likely will have more features and flexibility.
  • In most Cloud systems, you don’t have to worry about backing up, upgrading, or securing the system, as the hosted provider should take care of it for you.
  • There lower upfront cost; you only pay for what you need. For many smaller companies, cloud-based services have been cheaper in the short term and long term.
  • Much easier to upgrade or downsize, that is if you are not on contract.
  • More devices and flexibility: Mobile App, PC, Mac, Tablet, Physical phone.
  • More API integration options.

Cons of On-Premise

  • Upfront usually cost more than Cloud or Hosted Solutions.
  • Hardware on site, power, internet, phone lines must be maintain.
  • Firmware updates, security can be a concern.
  • Upgrade requires adding cards. Most system has limitations on how many extensions, users, etc…
  • Most on-premise-based phone systems have gone out of business or moved to cloud-based systems, which means there are fewer options to choose from.
  • Setting up remote users can be challenging.

Cons of Cloud-Based VOIP

  • Depending on the setup, especially with more users, the monthly bill can get expensive. We notice this with systems with more than 50 users.
  • It needs good internet to make calls. (Sometimes you can’t control), which can cost quality of service issues: delay, jitter, latency, even drop calls. Good news is, there are certain things we can do to minimize the issues or eliminate it all together.
  • E911 may need to be more accurate, especially with mobile apps and cellular data, unless fixed location and registration are set up correctly, and you only make 911 calls from those locations.
  • Setting up Lobby phones, Conference phones, and Phones that don’t get used often is a monthly charge.

VoIP Business Phone Sytems Resources

Free VoIP Network Assessment Test

Question to help you decide what phone system will better fit your business.

  • What features are must have for your business?
  • What is important to you?
  • Is downtime an issues?
  • Do you need redundancy?
  • What brands are the best?
  • Do you need SMS or Texting on your main number? Can texting be share with multiple employees?
  • How is SMS or texting on your main number different from a personal text?
  • With so many options, how do you choose?
  • How hard is it to switch, can you keep your current phone number?
  • How much bandwidth do I need?
  • How important is quality of service?
  • How important is flexibility?
  • How is the support services?
    Do you have a web based conferencing system such as Microsoft Teams or Zoom?
  • Are you looking for a VoIP system that collaborates?
    Do you need a system that integrates with your billing or customer relationship management (CRM) software?
  • What problems are you trying to solve?
  • How is your business changing?
  • How are you adapting to the change?
  • Are you growing, downsizing, moving?
  • Where do you see your business one, two, five, even ten years from now?
  • How much are you currently spending?
  • What type of system do you have now?
  • What are your must-have features?
  • What kind of internet services do you currently have, bandwidth, upload, download, and equipment?
  • Would you like to use texting, collaboration, online meetings, or conference bridge?

  • Overloaded with questions? Give us a call. 512.257.1433. We offer free consultation to help you decide.

Hosted VOIP Phone System we offer

Wildix Hosted VoIP Business Phone Systems with Collaboration in Austin

Wildix Collaboration Demo Video

On-Premise based Business Phone Systems we offer

Confused by too many phone system choices

Give us a call, let us help you
512.257.143

Phone system for Specific Industry in Austin

Hotel Phone System Austin – Hospitality Industry

Small Business Phone System Austin

Call Center Phone System Austin

Dental Office Phone System Austin

Medical Office Phone System Austin

Business Phone Systems VoIP FAQ

Why should I go VoIP?

When we get a question like that, in most cases, you have multiple vendors pushing you to go VoIP. There is not a one-size-fits-all scenario for all businesses. Depending on each company, there may not be a reason to. We had quite a bit of business call us and ask us if we still install digital phone systems because they can’t find any vendor that can and is still willing to do it. If you are in this situation, give us a call. We offer free consultation to help you understand whether or not it makes sense.

How much does VoIP cost?

VOIP varies depending on the features and functions you require on your phone system setup. In most cases, per seat costs range from $15.00 – $50.00 per user; that’s assuming decent wired internet is already in place.

Will I save money going VoIP or cloud?

It’s unnecessary; depending on your configuration and setup, VoIP may cost you more if you have an extensive existing on-premise phone system that has been paid for and has very few lines or channels, whether analog, VoIP, sip, T1, or Pri, it may not save you money. On the other hand, it may help you increase efficiency or solve problems. We offer free consultation to help you understand whether or not it makes sense. Give us a call now to book your free appointment.

Is Cloud and VoIP the same?

Cloud and VOIP are not the same. Cloud, in general, often refers to data, server, and storage that you pay another vendor, provider, or a hosted solution to maintain for you. Before the cloud, most businesses had one or more local servers. Technically, if you have those servers connected to the internet and users are remoting in and using it, that is considered cloud. The only difference is how reliable it is. Do you have multiple internet in case one of your internet goes down? Do you have redundancy built into the servers and or your network? Do you have a backup battery or generator in case of power issues? Even if you move everything to the cloud, you should still have a check and balance or audit to ensure your data are backed up and maintained. VoIP, on the other hand, is just a protocol. It stands for Voice over Internet Protocol. You can have a VoIP phone system on the premises that doesn’t allow users to work remotely for security reasons. It is still using VoIP locally. VoIP is just a protocol, a language that will enable devices that support the same language to talk to each other. How it is being designed or implemented makes it more or less flexible, more or less secure, and affordable. If you are in a situation where you can’t decide to go with VoIP or having issues choosing which carrier, give us a call. We offer free consultation to help you. We partner with multiple vendors or manufacturers, making it more flexible.

If we switch to you, can we use our existing phones?

That depends on which make and model phones you currently have and what features you need or want. There are many makes and models of phones that we support right now. Wildix, Tadiran/Yealink, Polycom, Cisco, Fanvil, Grandstream, and the list continues to grow.
Here is a list as of 10/16/2023.

Yealink T53W, T54W, T57W, T42S, T46S, T48S, T33G, T40G, T41P, T42G, T42S, T46G, T46S, T48G, T48S,
Yealink CP925, CP960, CP965,
Yealink W52P, W60B, W70B, W52H, W56H
Cisco SPA303, SPA504G, SPA525G2, SPA112 (analog), SPA122 (analog)
Fanvil V64 and X303W
Polycom IP 331, IP 335, IP5000, IP550, IP560, IP 6000, IP650, IP7000,
Polycom TRIO8300, TRIO8500,
Polycom VVX150, VVX201, 250, 300, 301, 310, 311, 350, 400, 401, 410, 450, 500, 501, 600, 601,
Polycom OBI300, OBI302

Give us a call; let us check the make and model of your current phone, the firmware version, and see if we can make it work for you; as our lists of supported phones continue to grow, it’s tough to keep track of every model. Going this route allows us to test the phone with the features that you require before switching over.