Phone System for Contact Centers, Virtual Call Centers Software, IVR
CompletePBX Call Center PBX (Private Branch Exchange)
Xorcom CompletePBX Call Center PBX will help you optimize the time and skills of your staff and provide better customer experience without breaking your budget.
Enjoy smart queue management, unlimited IVRs, advanced reporting tools, real-time monitoring and training capabilities of PBX for Call Centers.
CompletePBX offers unlimited IVR / Auto-attendants so that you can easily create, edit and optimize sophisticated IVR trees with unlimited levels. While the auto-attendant is very powerful, its setup and management are amazingly simple.
A basic IVR for Call Center PBX can be setup within a few minutes.
Call Center PBX Queues Features
Manage unlimited queues with ease and flexibility. Make sure your callers get the right representative as quickly as possible and get the best experience while waiting in the queue.
Call Center PBX Statistics Reporting Features:
To optimize a call center it is not enough to see activity in real time. Call Center Statistics helps management understand the behavior of the users and the agents, to make sure calls are answered according to the defined service levels, that number of agents is optimized for the traffic expected per time of day, and many other important decisions that are made based on solid data.
Real-Time Supervision for Call Center PBX Features
Call Centers are dynamic. Supervisors and agents need access to information in real time. CompletePBX Call Center provides real time monitoring and actions that help supervisors best use their resources, train the agent, intervene when needed and do quality control and training.
Call Center Agent PBX Features
The agents are the muscles of the call center. In order to make sure they function at their best, they need to have a simple and efficient set of tools that will help them focus on the most important person – the caller.
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