VoIP Software Applications

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Business Telephone Systems

Simplify and Extend the Usability and Reliability of Your IP-PBX

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PBX Switchboard

The CompletePBX PBX switchboard is ideal for use by a receptionist, a supervisor, or call center agents.

This switchboard is browser-based and provides a graphic view of extension and queue availability and status throughout the organization.

P/N = LC0035

(upgrades CXR models to enhanced switchboard)

All CompletePBX models come with a browser-based switchboard which provides a graphic, real-time representation of extension status, call activity, and call functions throughout the organization. The layout is configurable (button sizes and colors, icons, extension grouping, etc.).

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Call Center Statistics on IP-PBX

The Call Center Statistics module is available in two versions:

  • Lite – Default on all CompletePBX systems
  • Pro – Add-on module for CXE, CXT and CTS series

The reports display accurate information for your call center activity in formatted tables and informative charts. Reports can be exported to pdf and csv (Excel) format. There are a myriad of metrics available:

  • Service Level Agreement
  • Abandon Rates
  • Call Distributions
  • Agent Activity
  • and a lot more…
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CompleteSBC Session Border Controller

Session Border Controller

IP-PBX Protection Against Hacking Attempts

Concerned about hackers and other attempts to misuse your telephony system? This Session Border Controller (SBC) software component features a powerful GUI for simple configuration of complex access rules.

Carriers and customers alike will appreciate the ability of CompleteSBC, a software-based Session Border Controller (SBC) that effectively seals off the IP-PBX, to protect and defend the CompletePBX IP-PBX from misuse, such as toll fraud or unauthorized intruders. A sophisticated set of pre-defined yet customizable rules, supported by an intuitive GUI interface, enables easy configuration of its many features.