Category: Business Phone Systems in Austin
-
Be available for the customers
We had a call from a new potential customer last week. He runs a countertop business in Austin. He just wanted a simple small phone system that can work with what he has, 3 analog lines. He currently have a 3 handset analog based that share 1 line. Their calls volume had exceeded that 1…
-
SITE SURVEY
Today we received a call from a new customer to look at their business and evaluate their issue and come up with a solution. The customer has been under contract with a phone leasing company for a few years and was unable to change anything out. Their current phone system was unable to page properly,…
-
LANDLINE SERVICE
We were called to troubleshoot a landline issue. Still surprising to see that there’s still customers out there that depend on their business through landline. It’s been quite some time since I have seen or even use that source of communication. Once we arrived on site, we were able to determine that it was their…
-
WHEN OUR CUSTOMER GROW, WE GROW!
We had a customer that call us last week. They were a small start up company that we had did a very small cable job for about 4 years ago. Initially we ran 4 data cables, installed 4 data jack, and use router/modem provided by their ISP (Internet Service Provider). About a year ago, they…
-
Desk phones slowly going away
I’ve been in the telecom industry since 1999. The digital phone system have slowly been replaced by voip or voice over internet protocol phones. Telecom and computers are now migrating into 1 seamless category. I remember the days when customer would call us, just to move phones around. We still get those, but it is…
-
Headset Options
Since the launch of voip phone system and bluetooth technology, there has been a tremendous growth in the hardware options of headsets. You can go with usb wired headset, or usb wireless headset in conjunction with softphones or applications. Or you can go with traditional phones with added EHS (electronic hook switch) which can help…
-
5 locations in Austin with calls being sent to voicemail or giving busy tone and need to be integrated w/ centralized number
Problems – Customer is experiencing 4 different problems with their current system. The first problem is that clients are receiving a busy signal or being sent to voicemail when calling into a location. This issue is especially problematic at 1 particular location and resulting in loss calls or calls “falling through the cracks”. This problem…
-
Outdated phone system with no features and 2 office that needed to be connected
Problems – A company has locations in both Austin and New Orleans and wants to tie the 2 together. Their current phone system is 10 – 12 years old and severely outdated. The existing system does not have features the company needs, such as: caller ID, voicemail and cell forwarding, voicemail to email, and auto…
-
Cast Studies: Scenarios
Problems – The first problem this company is experiencing is the phone service and lines are being handled by 2 different vendors, resulting in poor communication and integration between the 2 separate companies. The voicemail is only at one end and provided by 1 of the vendors. This causes voicemails to be left in the…
-
Benefits of Call Recording
Have you ever wondered what the real advantage of voice recording can mean to your business? Many companies use this software on a daily basis to record phone calls for various reasons. Some of the reasons to utilize a recording system are: quality assurance, record and file information, record sales calls for later review, legal…