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Austin: 5122571433

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Fiber Optic vs Copper Against Lightning

Most fiber optic cables does not contain metallic components making the cable non-conductive. This gives the cable an advantage towards protection against interference such as EMI, electrical noise, and lightning strikes when compared to copper. A non-conductive fiber cable will not pass an electrical spark through its cable and causing potential damage on the other end. This will protect your equipment from being damage and possibly stopping an outage to occur.

A new customer of ours is currently having issue with their switch constantly being damage from lightning strike. The port that is constantly giving them issue is the port that ties both of their building together. Their current setup is an outdoor rated CAT6 cable that runs underground through conduit to tie both building together. They originally called us for the cable to just be replace but we discover that this is not their first switch to have gone out. We came up with a solution to run a fiber optic cable instead of rerunning a conductive cable.

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Fiber Cleaning

It’s important for your fiber to be cleaned before connecting it. This will reduce some signal quality degradation cause by obstruction debris. Also cleaning your connectors before connecting it to a mating adapter will prevent transporting any contamination to your mating adapter.  A unused connectors or mating adapter should always have a cap at the end. Fibers should be stored when possible in a dry and clean area with low traffic to not risk the fiber from being damage. Clean clickers are really compact tools use to clean fiber and inexpensive to own.

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Visual Fault Locator (VFL)

A VFL is extremely useful when troubleshooting fiber. They are the first tool to start any installation and most troubleshooting. They’re compact tools and very affordable so that every employee should be equipped with one. Before starting any installation, begin with confirming that your fiber is good. By using a VFL prior to installation, you’ll be able to verify if the fiber that you were provided or purchased has continuity from one end to the other end. If you are not receiving continuity from one and to the other, it will save you time from installing something bad to begin with and realizing after the installation is completed or even being accused of damaging the fiber during installation. It’s good practice to use a VFL as soon as you received fiber from your vendor to save you the time and trouble of having to return or deal with the headache on whose fault it was on damaging the fiber. VFL are helpful during troubleshooting. It can help locate cable, identified polarity, and some cases locate fault (tight bend, breaks, and bad connectors).

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Fiber Optics

I’ve been working with fiber for almost 10 years now as an installer. Today I just completed my first fiber training and received a few certificates. The course helped me understand the specification and the usage of each different kind of fiber. The knowledge that I obtain from class will not only improve my skills as an installer but also for troubleshooting and planning for a customer. Fiber has been around for decades and the demand is still increasing over time.

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NETWORK SECURITY

Understanding the vulnerability of being attack online by cyber threats is very important nowadays.  As the world runs through networking, sadly say, there are trained IT people that work to disrupt, damage,  and destroy data just to gain information and money they can use for themselves. As simple as clicking an email can allow them to get into your system and get all the data they need, this is called “Phishing.” They can use all these important materials to get all the money that you have or simply alter your identity.  Two major problems I rather not experience.  As there are many more advanced techniques and trained cyber-terrorist out there to disrupt your everyday living, simply learning how to protect yourself is the main key in network security.  Taking a course at FORTINET NSE Training Institute, I learned seven important ways to help protect my personally identifiable information and my device. 

1. Don’t give out any important information or financial transaction from an unsure email, text, or voicemail.

2. Have a security mindset and ensure that all hyperlinks are coming from legitimate sources before clicking.

3. Make sure to use multi-step to confirm unique security code for validation to a system.

4. Make certain that you have the most updated protection on your computer, mobile device, and browser.

5. Always use different passwords in all your accounts and devices.

6. Always lock your screen device when it’s not being used.

7. It’s important to obey and follow the company policy. Be informed and always ask if you don’t know. 

As our world is rapidly changing in technology, we each have a role in protecting our own information. In the business industry, data is the new gold and our network security is something we prioritize.

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SIP TRUNKS AND FLEXIBILITY

For companies wanting to make full use of their IP-PBXs and not only communicate over IP within the company, but also outside the company a SIP trunk provided by a Service Provider to connect to the traditional PSTN (public switched telephone network) & network is the solution. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed lines with connectivity via a SIP trunk service provider on the Internet.

SIP trunks can offer significant cost-savings for your business, by eliminating the need for local gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs.

There are three components necessary to successfully implement SIP trunks: a PBX with a SIP-enabled trunk side, an enterprise router understanding SIP and an Internet telephony or SIP trunk service provider.

IP PBX is an IP-based PBX, communicating with all endpoints over IP, but it may as well be a traditional digital or analog PBX. The sole requirement is that an interface for SIP trunk connectivity is available.

The Router – The PBX on the LAN connects to the service provider via the router. The router can either be a firewall with complete support for SIP or router connected to the firewall, handling the traversal of the SIP traffic.

The ITSP – On the Internet, the service provider provides connectivity to the PSTN (Public Switched Telephone Network) for communication with mobile and fixed phones.

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THE INTERNET, TECHNOLOGY, AND BUSINESS CHANGES

The Internet has been very interesting. From the DOT COM to the DOT COM bust, technology have been changing superfast.  Then come the search engine and ecommerce. Then VOIP, SD WAN, now cloud-based servers, software, services, and software as a service.  We use to judge a company credibility by the nice fancy office that they have, how we stive to be more flexible and productive, while working from home.  We never thought that we would be running into a shortage of IP Address that soon. I guess similar to phone numbers, it’s hard to predict.  Phone numbers have had its’ share of area codes conflict as the metro city grow, they force the smaller cities to give up their area code phone numbers to the larger cities. We used to be able to buy a block of 100 DID’s for $5.00.  Now, some carrier charge $1 per did per months, sometimes even more.  We used to be able to request 13 ip address from ISP. Now, we have to pay for it. On top of that we have to fill out an extra sheet of paper stating why we need it. Ip version 4 days are numbered. Internet Service Provider and network hardware equipment provider have been making a push towards going to IPv6.  As with everything else, people do not like to change. The results are some pushed back. I’ve seen IT professional push back, as it can be costly in time and equipment costs.  So why is it so hard to migrate from Ipv4 to Ipv6?  Human by nature don’t like to change?  We don’t like to be out of our comfort zone? We don’t like to learn new things? Well, that doesn’t matter, it will be just a matter of time that we will be force to move forward with IpV6 whether we like it or not. As with anything else in the IT world.  IPv4 has its’ days.  Now, let’s talk about Ipv4.  Ipv4 is a 32-bit (four-byte) addresses.  Ip v4 can be class A, class B, or Class C address.  It can be private or public address. 10.0.0.0-10.255.255.255 is consider private Class A address. 172.16.0.0-172.31.255.255 is private Class B address. 192.168.0.0-192.168.255.255 is consider a private Class C address. Due to so many numbers of public ip addresses, I will not go into too much details about IPv4 public ip address. So, what does Ipv6 do for us?  In a nutshell, we get a lot of more numbers.  IPv6 uses a 128-bit addresses vs the 32-bit addresses.  Any person that understands binary will tell you, that’s a huge difference and a headache trying to calculate the differences, so I won’t go into details.  IpV4 has about 4.3 billion ip address.  IpV6  number about 3.4 x10 to the 38th power.  Honestly, I have no idea what that means.  Let’s just say the average calculator cannot do the trick and neither can an average human brain.  IpV6 are written in 8 groups of 4 hexadecimals each.  That’s right it’s hexadecimals. 0-9 plus additional of the alphabet a-f for a grand total of 16 characters vs the 10-decimal character.  Here is an example of ip version 4 ip address 192.168.1.1.  Here is an example of ip version 6 ip address 2200:0388:3838:efac:cede:3982:0183:3842.  I’m not really sure if that’s a valid ip address.  It does look much more complicated though.  Thanks to domain naming systems we have no reason to remember those numbers.

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NEC SV8100 PHONE SYSTEM

The NEC SV8100 phone they have 12/24/32 button digital and IP phone. This phone has a display, speaker/receiver volume, ringer volume, shortcut menu, call back, call forward, voice call, programming system and station speed number, function key, transfer, hold, last number redial, conference and answer a second calls. This NEC product and services are design to target the small to medium business needs and still maintain a business basic need to a lower cost. This system can support digital and VOIP phones. We understand in the last year, it has been harder to find tech that can support these systems. If you are in a bind, and looking for a vendor that can support you, please feel free to contact us.

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AVAYA PARTNER ACS PHONE SYSTEM SERVICES

We use to sell the Avaya Partner ACS Phone System. This is an old digital / analog phone system that was very popular for small business. It was very dominate for small business that needed a simple reliable phone system. This system was great for customer that had simple analog phone lines, digital phones, analog phones, door phones, voicemail, and auto attendant. This system has been install in many business throughout the world. I don’t know whether or not it has been harder to find technician or telecom dealer that can service this system or not, we had quite a bit of end user calling us for support. If your business still have this phone system and needed services such has moving your phone system to a new location, adding a phone, changing the voicemail or auto attendant menu, give us a call, we can help.

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SITE SURVEY

Today we received a call from a new customer to look at their business and evaluate their issue and come up with a solution. The customer has been under contract with a phone leasing company for a few years and was unable to change anything out. Their current phone system was unable to page properly, so they been resorting to physical transfer or cellular page. They weren’t getting much support from the leasing company and now that their contract is ending, they wanted to upgrade their system with something that will make their daily task more efficient. We were originally called in for a phone system upgrade but after having a meeting with the customer, it became more than just a phone issue. Their business is growing and some of their equipment is outdated. So, it turns out at the end they would not only want their phone system upgraded but also their camera. When we first meet a new customer, we like to first discuss all their issue even if its small. From there, we can find a solution that best fit their requirements.