Today, a customer called about their NEC phones system. They were having problems with one of the main line has no dial tone. Our technician called and helped them over the phone to troubleshoot the issue. With his great knowledge and long experience on this field, he obviously knew exactly where to start and found the source of the problem. Simple information goes a long way. Now they are back in business by simply calling the right company and getting the proper help fast. For your phone service needs and to learn more about what our business offers, simply click on our website https://bcs-ip.com and we will be happy to help you.
Today our customer requested a conduit to be place underground to connect two building’s server. Property management wanted the conduit to provide extra protection for the newly install fiber optic from outside elements and varmint lurking in the area. The new conduit will also provide a path for internet company to pull their coax through safely. As we were trenching by hand, we discover a few unmarked and unprotected coax line underground that ran to residential homes. Trenching by hand is the safest method to use because we never know what is underneath us.
My team came across a job site with a mild case of rodent infestation in certain areas. We gave to customer a few option of what we can do to preserve and protect the new fiber optic cable that we called in to do. The customer wanted to save money on material and provided us with their own 3/4″ nonmetallic liquidtight. All my years in telecom, I have not yet encounter a rodent that chew through liquidtight. We approve their request and was able to complete our task in within the same day with just a few hours delay.
It’s been a while since I had to run an outside Fiber Optic cable as I been pencil pushing. It feels good to be able to go outside, break a sweat, and make some money. It was a hot day though. A co-worker and I had to pull and push some outside fiber optic cable 12 strand thru a conduit that was collapse at midpoint. We tried to fish it multiple times with no luck. We even tried the air compressor trick. All we got was some fresh or no so fresh stagnant water that felt like sewage water. We ended up having to cut into the pipe and create a new route for the new cable. It wasn’t so bad, kind of like a part time dirty job. Well, at the end of the day, we got the job done, just a few set back. If you are in need of a small company that can get a fiber optic cable run for you, give us a call. We sometimes can do smaller odd jobs that most big company doesn’t want to do.
Get ready folks, Microsoft has released their latest server OS preview called Microsoft Server 2022. New features includes new capabilities such as advanced multi-layered security, more hybrid capabilities with Azure Arc, and storage migrations
VOIP has came a long way. I remember in 1999, I was a simple cable technician. A year later, I was promoted to telephone technician. Back then, a telephone technician was a telephone technician and a computer technician was a computer technician. Since VOIP came out, the two industry in a way have merge. Computer and network technician now does phones and vice versa. This last year, we have been experimenting with a new phone system platform that was web based. What does this mean? This new phone system platform allow us to integrate video conference, onilne chat, crm, and even screen share and control all in 1 platform.
Last week we had a call for a customer that wanted help installing a security system that her daughter gave her as a Christmas present. So we negotiated a deal, and schedule a time to install the system. Yesterday, while installing the system for her, she ask us if we install Ring. I’ve answered or course we do. Ring has been a very popular options for lots of home, especially for homes that doesn’t want or need a full camera systems. To be ring compliment most security camera system, as for a small fee, you can have a copy of the what happens in the cloud, in case your home was broken into and the thieves steal the DVR (Digital Video Recorder) or NVR (Network Video Record) in stock, you still have some the recording of the ring in the cloud.
Allworx have came a long way. The interface that we used to used called call assistant was already pretty good. We were able to transfer call via drag and drop, see who’s on the phone, who’s on park, record a phone call, and see use just about any feature with just a click. Now with Allworx Interactive, you can even set your interactive to always record your phone calls, make phone calls by simply click the Allworx icon on top right for google chrome, it will then allow you to choose from available phone numbers, or from Firefox, you can actually click on the phone number and dial, your Allworx phone will start dialing. This would definitely be a great tools for call centers and user that makes a lot of outbound calls. This will be a great tools for users that uses a web based CRM, that is compatible with google chrome or firefox.