Month: August 2019

 

Phone Spoofing

In the last few years, phone spoofing has been getting more and more annoying. It has happen to our clients. It has happen to our personal phones. It has happen to our business. How can we prevent this from happening. The only way I think this would be possible is that every telco service provider has to not allow this from happening. Believe it or not, it’s way more complicated, as lots of these calls are coming from overseas. Maybe the good service provider should start blocking calls from certain service provider that allow this to happen. I’m really hoping one day these calls stops. It is very annoying and disrupt our daily routine and lifestyle.

https://www.fcc.gov/consumers/guides/spoofing-and-caller-id

There is a link that can help. Best thing we can do is start educating everyone. I know it’s along shot, but if people stop falling victim to scam, then maybe the scam will eventually stop.

Web based VOIP Phone system with video conference, chat, mobile, crm, screen share and control integration.

VOIP has came a long way. I remember in 1999, I was a simple cable technician. A year later, I was promoted to telephone technician. Back then, a telephone technician was a telephone technician and a computer technician was a computer technician. Since VOIP came out, the two industry in a way have merge. Computer and network technician now does phones and vice versa. This last year, we have been experimenting with a new phone system platform that was web based. What does this mean? This new phone system platform allow us to integrate video conference, onilne chat, crm, and even screen share and control all in 1 platform. If you would like to see a demo, please follow this link below. https://www.youtube.com/watch?v=aAPjq_Vt0Ek

If you would like to chat with us on line, go to our home page – https://www.bcs-ip.com – on the bottom right, click on chat. You can then chat with one of our representative.

VOIP quality of service improvements

I remember in 2003, when I first started working with VOIP, it was horrible. Every customer we had, would complains about quality of service. Only way to fix the issue back then would be to recommend customer get MPLS or some kind of point to point circuit. This would fixed the problems, but it would come at a premium price tags and customer would be limited to using the phones at just locations that have MPLS and or Private Point to Point circuit with guarantee quality of service. I remember back then, internet speed were much slower, high end routers with decent CPU for processing also came with a premium price. Last month, I probably setup a handful of customers. This time around, I wanted to run a tests. I’ve setup the system with a decent router without programming QoS (quality of services) and yet I have not had any complaints on the quality. I basically was in shocked. Regardless after a few weeks, I’ve program QoS anyways, in an effort to avoid future problems. With that being said, I’m much more comfortable with VOIP now then I ever was before. I went through a time of avoidance because of all the problems I’ve ran into in the beginning of VOIP.

Desk phones slowly going away

I’ve been in the telecom industry since 1999. The digital phone system have slowly been replaced by voip or voice over internet protocol phones. Telecom and computers are now migrating into 1 seamless category. I remember the days when customer would call us, just to move phones around. We still get those, but it is becoming less frequent. With voip, customer can simply unplug their phone, find another network jack, plug it in, and they are up and running. Those ports be POE (power over ethernet) or in most case, customer can simply plug in a power supply to power the phone. With that being said, in the last 5 years, we have seen a major move from desk phone to a simple inexpensive usb headset or bluetooth headset. It’s simply cheaper and sometimes better, it’s a matter of preferences. Me, personally, I still prefer to have a desk phone with the option for bluetooth usb headset and a softphone when I’m roaming. When I’m really lazy, I can simply use a softphone apps on the smart phone. With so many options, I can see why most customer is wanting to go with VOIP solutions. If you are in the market for a voip solutions, give us a call, we can help.