Tag: VOIP Phone System
-
Desk phones slowly going away
I’ve been in the telecom industry since 1999. The digital phone system have slowly been replaced by voip or voice over internet protocol phones. Telecom and computers are now migrating into 1 seamless category. I remember the days when customer would call us, just to move phones around. We still get those, but it is…
-
Outdated phone system with no features and 2 office that needed to be connected
Problems – A company has locations in both Austin and New Orleans and wants to tie the 2 together. Their current phone system is 10 – 12 years old and severely outdated. The existing system does not have features the company needs, such as: caller ID, voicemail and cell forwarding, voicemail to email, and auto…
-
Cast Studies: Scenarios
Problems – The first problem this company is experiencing is the phone service and lines are being handled by 2 different vendors, resulting in poor communication and integration between the 2 separate companies. The voicemail is only at one end and provided by 1 of the vendors. This causes voicemails to be left in the…
-
Benefits of Call Recording
Have you ever wondered what the real advantage of voice recording can mean to your business? Many companies use this software on a daily basis to record phone calls for various reasons. Some of the reasons to utilize a recording system are: quality assurance, record and file information, record sales calls for later review, legal…